Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Overview
DataSOS Technologies (“DataSOS,” “we,” “us,” or “our”) is an IT services company headquartered in Ahmedabad, Gujarat, India, specializing in web scraping & data extraction, Robotic Process Automation (RPA) consulting and development, ETL/ELT data processing, workflow automation, and data analysis & visualization.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website datasostech.com, engage with our services, or communicate with our team. By using our website or services, you agree to the practices described in this policy.
Scope: This policy applies to personal information collected through our website and client engagements. It does not govern data that clients instruct us to collect or process on their behalf as part of project delivery — such data is subject to the applicable client agreement and the client’s own privacy policies.
2. Information We Collect
2.1 Information You Provide Directly
- Contact & Inquiry Forms: Name, email address, phone number, company name, job title, and message content submitted via our website forms.
- Email & Communications: Any personal information included in emails, calls, or messages you send us.
- Client Onboarding: Business name, billing address, authorized representatives’ details, and project requirements shared during service engagement.
- Career Applications: Resume, work history, educational qualifications, and contact details submitted when applying for a position.
2.2 Information Collected Automatically
- Usage Data: Pages visited, time on page, navigation paths, and referring URLs.
- Device & Technical Data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
- Cookies & Similar Technologies: Session cookies, analytics cookies, and preference cookies (see Section 5).
2.3 Information from Third Parties
- Business contact information from LinkedIn or other professional platforms when you connect with us.
- Analytics data from third-party tools such as Google Analytics.
- Referral information if you are directed to us by a partner or affiliate.
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Responding to inquiries and service requests | Name, email, phone, message | Legitimate interest / Pre-contractual |
| Delivering and managing contracted services | Client details, project requirements | Contractual necessity |
| Sending project updates and communications | Name, email | Contractual necessity |
| Marketing & newsletters (opt-in only) | Name, email | Consent |
| Improving website and service experience | Usage data, analytics | Legitimate interest |
| Processing job applications | Resume, contact details | Pre-contractual / Legitimate interest |
| Legal compliance and fraud prevention | Relevant data | Legal obligation |
| Invoicing and payment processing | Business / billing information | Contractual necessity |
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party vendors who assist us in operating our website and delivering services — including email hosting providers, cloud infrastructure providers, project management tools, and analytics platforms. These providers are contractually required to protect your data and may only process it as instructed by us.
4.2 Legal Requirements
We may disclose your information when required by applicable law, court order, government authority, or regulatory body — or where necessary to protect our legal rights, prevent fraud, or ensure the safety of our team and clients.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of that transaction. We will notify affected individuals before any such transfer occurs.
4.4 With Your Consent
We may share your information in other circumstances with your explicit prior consent, such as in case studies, testimonials, or partner announcements.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical insights.
Types of Cookies We Use
- Essential Cookies: Required for the website to function correctly (e.g., session management, form submissions). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is anonymized and used in aggregate.
- Preference Cookies: Remember your settings and preferences to improve return visits.
- Marketing Cookies: Used only if you have opted in, to track the effectiveness of our campaigns.
Managing Cookies
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration, including:
- HTTPS/TLS encryption for all data transmitted through our website
- Access controls and role-based permissions for internal systems
- Regular security reviews and vulnerability assessments
- Confidentiality agreements for all team members who handle personal or client data
- Secure cloud infrastructure with reputable providers
While we employ robust safeguards, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities within the timeframes required by applicable law.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Inquiry / pre-sales data: Up to 2 years from last contact
- Client project data: Duration of the contract plus up to 5 years for legal and accounting compliance
- Marketing communications data: Until you unsubscribe or withdraw consent
- Job application data: Up to 1 year if not selected, unless you consent to longer retention for future openings
- Website analytics data: As per the analytics platform’s settings (typically 14–26 months)
After the applicable retention period, data is securely deleted or anonymized.
8. Your Rights
Depending on your country of residence, you may have the following rights regarding your personal information. We honor these rights for all individuals regardless of location, to the extent practicable.
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request that inaccurate or incomplete data be corrected.
- Right to Erasure: Request deletion of your personal data in certain circumstances.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Restriction: Request that we limit processing of your data in certain situations.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based.
- Right to Lodge a Complaint: File a complaint with your local data protection authority.
To exercise any of these rights, please contact us at info@datasostech.com. We will respond within 30 days and may need to verify your identity before processing your request.
9. International Data Transfers
DataSOS Technologies is headquartered in India and serves clients globally. When we process or transfer personal information across borders — including from the European Economic Area (EEA) or the United Kingdom — we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions where applicable, and contractual obligations requiring equivalent data protection standards.
If you are located in the EEA or UK and have questions about cross-border data transfers, please contact us.
10. Children’s Privacy
Our website and services are directed exclusively at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it. If you believe we have collected such data, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites, tools, or resources. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
12. Client Project Data
When DataSOS performs services such as web scraping, data extraction, RPA development, ETL/ELT processing, or data analysis on behalf of a client, the client determines what data is collected and how it is processed. In such cases:
- The client is the Data Controller and is responsible for ensuring their instructions comply with applicable data protection laws.
- DataSOS acts as a Data Processor and processes data solely in accordance with documented client instructions.
- We do not use client-provided data for our own purposes, nor do we share it with third parties outside the project scope.
- Data handling terms for specific engagements are governed by the individual service agreement or Data Processing Agreement (DPA) between DataSOS and the client.
If your personal data was collected as part of a DataSOS client’s project and you wish to exercise your privacy rights, please contact the relevant client organization directly, as they are the data controller for that processing activity.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via email or a notice on our website. Your continued use of our website or services after any updates constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us:
DataSOS Technologies
Ahmedabad, Gujarat, India
Email: info@datasostech.com
Phone: +91 635 882 3432
Website: datasostech.com
We aim to respond to all privacy-related inquiries within 30 business days.
This Privacy Policy is provided for informational purposes. For specific legal advice, please consult a qualified attorney.