Automated Certificate Retrieval & Delivery (NYC Local Law 33)

Discover how we eliminated manual ‘click & print’ workflows with intelligent web bots and auto-logistics delivering 100% lifecycle visibility and 70% faster turnaround.

Client

GlobalRetail Inc.

Industry

Real Estate

Region

North America & Europe

Challenges

NYC Local Law 33 mandates that property owners publicly display their building’s official energy efficiency grade issued by the Department of Buildings (DOB). For organizations managing large property portfolios, ensuring compliance was a highly manual and fragmented process. Teams relied on a “click & print” approach — individually logging into the DOB portal, downloading certificates one at a time, and assembling physical mailers for distribution. This repetitive and labor-intensive workflow was slow, resource-heavy, and lacked coordination, making it extremely difficult to manage compliance efficiently across thousands of properties.

Manual “click & print” process for downloading DOB energy grade certificates
No centralized system for bulk certificate retrieval and tracking
Time-consuming portal visits for each individual property
Physical assembly and mailing of compliance notices
Limited coordination across large property portfolios
High operational effort with low scalability
Delays in ensuring timely and organized compliance delivery

Automated Certificate Retrieval & Delivery

Goals & Objectives

To streamline compliance with NYC Local Law 33, the client aimed to eliminate the manual “click & print” workflow and build a fully automated, end-to-end system covering certificate retrieval through physical delivery. The objective was to reduce operational delays, minimize shipping errors, and create complete visibility across thousands of properties. By integrating automation, logistics, document management, and task coordination into a centralized ecosystem, the solution was designed to improve scalability, accuracy, and cross-functional efficiency.

End-to-End Automation

Automate the entire lifecycle from DOB certificate retrieval to final physical delivery without manual intervention.

Reduce Manual Processing

Minimize labor-intensive tasks to eliminate delays, reduce shipping errors, and improve operational accuracy.

Real-Time Status Tracking

Enable transparent tracking of certificate progress across operational workflows with live updates.

Automated Certificate Retrieval

Implement web automation to detect and download new energy grade certificates directly from the DOB portal.

Integrated Logistics & Documentation

Automatically generate FedEx shipping labels, attach documentation, and prepare print-ready delivery packages.

Centralized Workflow Ecosystem

Unify Dropbox storage, FedEx logistics, and Asana task management into one system with live dashboards to monitor bottlenecks and coordination.

Solution

We built a fully automated Compliance Logistics Workflow tailored to LL33 requirements. The solution was intelligent orchestration instead of manual gathering

Custom web bots watch the DOB portal and get certificates immediately upon issuance.
The system generates FedEx shipping labels automatically and bundles them with the certificate to make one print-ready PDF that can be shipped immediately.
A backend integration layer archives files in Dropbox, tasks get updated in Asana, and FedEx APIs return tracking numbers.
A real-time command centre allows management to monitor process stages, identify stalled tasks and dynamically assign cross-functional resources.
Workflows by department are standardised for better task assignment and security.